FAQs

How do I give feedback on the services I receive

We appreciate your feedback as that helps us to keep improving our services. If you have something positive you want to pass on to us, please let us know. If, on the other hand, you are unhappy with any aspect of the service we offer, please feel free to contact us. Complaints Process-DL

How much does it cost?

All our services are free, except for Supervised Access (although it may be funded by Child Youth and Family, or by the Family Court if referred through them). The  Seasons for Growth programme also incurs a fee..

If I use your services will you try to force Catholic beliefs on me?

No. We do not discuss our beliefs at all. Not all our staff are Catholic. We believe that our accepting and welcoming attitude is the best way of conveying what we believe.

Who can use our services?

While we are a Catholic agency, and our philosophy and values are derived from Church teaching, we welcome the opportunity to work with all people regardless of their own beliefs. We are non judgmental in our approach, and believe strongly in people’s ability to effect change.

How does Catholic Family Support work?

It depends on the issues you face. Generally we will visit you at home, work out what we can help with, and then put a plan together as to how we will work with you. For budgeting clients however, you will need to come to our office in Morrinsville road.

Do I need a referral

Anyone can use our services. Agencies can refer people by completing the referral form